Welcome to The Debt Collection Drill

Moss & Barnett is pleased to present The Debt Collection Drill. The podcast featuring Moss & Barnett Shareholders John Rossman and Mike Poncin providing sage tips for improving collections and compliance.

 

New Collection Letter Lawsuits in California and New York: What Your Agency Needs to Know Now.

Collection letters are the bane of our industry.  Letters are expensive to send and – despite what a certain television pundit claims – studies prove that few consumers actually read collection letters.   The CFPB, the FCC and other regulators pay little more than lip service ...

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Three Overlooked Traps for First Party/Early Out Servicers

First party and early-out servicing provides an enhanced customer service experience and greater responsiveness for consumers.  These qualities make first party and early-out servicing beneficial for creditors as well as consumers.  However, as the prevalence of this type of servicing increases, consumer attorneys and regulators ...

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Consumers Bait Collectors With New Script to Manufacture FDCPA Claims

The use of “scripts” by consumers to bait telephone debt collectors into alleged FDCPA violations is a calculated strategy dating back more than 10 years. Typically a consumer obtains such a script from a consumer attorney or from a website.  The consumer will then make ...

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Debt Collectors Sued for Not Assessing Interest . . . Seriously?!?

The issue of debt collectors assessing interest on accounts was contentious and extensively litigated over the past decade. Courts, regulators and consumer advocates are uniformly opposed to debt collectors assessing interest except in specific circumstances. The Second Circuit Court of Appeals decision in Avila in ...

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Collection Agency Sued for Including Too Many Disclosures in Letter Wins Case

Debt collection is clearly one of the most heavily regulated industries in the United States. Federal, State and local regulators place onerous, duplicative and often confusing requirements on companies seeking to collect debts.  Further, when collection agencies comply with the myriad of laws, many face ...

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Should Debt Collectors Email Consumers?

The issue of whether debt collectors may email consumers is finally being given serious consideration by regulators.  A prescient article written by Rozanne Andersen in 2011 is the most comprehensive document on the topic of debt collection emails.  New York regulators took the next step ...

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